Frequently Asked Questions (FAQ)

1. What products do you offer?

We offer high-quality laser machines including fiber laser marking systems, 5-axis laser welding robots, UV lasers, and laser accessories tailored for industrial and commercial use.

2. Where do you ship your products?

Currently, we ship only within the United States. We plan to expand shipping to Europe soon.

3. How long does delivery take?

• In-stock items ship within 24 hours.

• Custom orders ship in 7–14 business days.

• Total delivery time ranges between 14–30 days depending on your location and the product.

4. Which shipping company do you use?

We ship all orders with DHL Express for reliable and trackable delivery.

5. Is shipping free?

Yes, shipping is completely free for all U.S. orders.

6. Will I receive a tracking number?

Yes. You will receive a tracking number via email as soon as your order is shipped.

7. Can I return a product?

Yes. Unopened items can be returned within 30 days of delivery. Return shipping costs may apply in some cases.

8. Do your machines come with a warranty?

Yes. All machines come with a 1-year limited warranty covering manufacturing defects.

9. Do I need technical knowledge to operate the machines?

No. Our systems are designed for ease of use and come with detailed user manuals. No engineering background is required.

10. What payment methods do you accept?

We accept Visa and Mastercard via our secure PayTR payment gateway.

11. Can I place a custom order?

Yes. For custom machine configurations, please contact us at support@laserpromarket.com.

12. What happens if my order is damaged or delayed?

In case of damage, please report the issue to DHL and create a damage report immediately. For delays or lost items, contact our support team, and we’ll assist you promptly.